General Information

The information provided by Lemon Creative (“we,” “us,” or “our”) on this website is for general informational and educational purposes only. All content, including blog posts, downloads, social media advice, marketing strategies, and consultations, is provided in good faith.

While we aim to provide accurate and up-to-date information, we make no guarantees about the completeness, reliability, or accuracy of any content. Any action you take based on the information on this website is strictly at your own risk.

No Professional Advice

Lemon Creative provides social media marketing and business strategy services. The information shared does not constitute legal, financial, accounting, or professional advice. You should seek appropriate professional advice before making financial, legal, or business decisions.

Results Disclaimer

We do not guarantee specific business results, income growth, social media growth, or lead generation outcomes. Marketing performance depends on many factors including market conditions, competition, effort, implementation, consistency, and external influences beyond our control.

Past client results do not guarantee future results.

External Links

This website may contain links to external websites. We are not responsible for the content, accuracy, or practices of third-party sites.

Limitation of Liability

To the fullest extent permitted under Australian law, Lemon Creative shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or services.

TERMS OF SERVICE

Acceptance of Terms

By accessing this website or engaging with Lemon Creative services, you agree to these Terms of Service.

If you do not agree, you must not use this website or services.

Services

Lemon Creative provides social media strategy, marketing consulting, digital resources, and related services to businesses in Townsville and across Australia.

The scope of services will be outlined prior to purchase or booking. We reserve the right to modify or discontinue services at any time.

Bookings and Payments

All consults must be paid in full at the time of booking unless otherwise agreed in writing.

Prices are listed in Australian Dollars (AUD) and may change without notice.

Failure to attend a scheduled session without appropriate notice may result in forfeiture of payment.

Cancellations and Rescheduling

Clients may reschedule a paid session with at least 24 hours notice.

Cancellations within 24 hours of a scheduled session may not be eligible for refund.

Free Clarity Calls are subject to availability and may be declined at our discretion.

Intellectual Property

All website content, branding, downloads, frameworks, templates, and tools remain the intellectual property of Lemon Creative.

You may not reproduce, resell, distribute, or modify any materials without written permission.

Client Responsibility

Clients acknowledge that marketing and business results depend on implementation and effort. Lemon Creative provides strategy and guidance, but execution remains the responsibility of the client.

Limitation of Liability

To the maximum extent permitted by law, Lemon Creative shall not be liable for any loss or damages resulting from the use of our website or services.

Governing Law

These Terms are governed by the laws of Queensland, Australia.

PRIVACY POLICY

This Privacy Policy outlines how Lemon Creative collects, uses, and protects your personal information in accordance with the Australian Privacy Act 1988.

What Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Business information
• Website and social media details
• Any information you voluntarily provide via forms, bookings, or emails

How We Use Your Information

Your information may be used to:

• Respond to enquiries
• Deliver services
• Send relevant marketing communications
• Improve our services
• Manage bookings and payments

We will not sell, rent, or trade your personal information.

Email Marketing

If you subscribe to our email list, you may receive marketing communications. You can unsubscribe at any time using the link in the email.

Data Security

We take reasonable steps to protect your personal information. However, no online transmission is 100 percent secure.

Third-Party Services

We may use third-party tools such as booking platforms, payment processors, and email marketing systems. These providers have their own privacy policies.

Access and Correction

You may request access to or correction of your personal information by contacting us at:

hello@lemoncreative.com.au

REFUND & CANCELLATION POLICY

Consult Sessions

Paid consult sessions are non-refundable once delivered.

If you cancel with more than 24 hours notice, you may reschedule your session.

Cancellations within 24 hours may not be eligible for refund or rescheduling.

Digital Products and Free Resources

Due to the digital nature of downloadable products and resources, all sales are final unless otherwise stated.

Service Agreements

Ongoing services or management agreements will be governed by separate written contracts outlining cancellation terms and notice periods.

WEBSITE USE POLICY

By using this website, you agree not to:

• Use the site for unlawful purposes
• Attempt to gain unauthorised access to systems
• Copy or distribute proprietary content
• Use our content for commercial purposes without permission

We reserve the right to restrict access to users who violate these terms.